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Medical Blog 7 - Care whatever the time of day

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Care whatever the time of day

On Friday [3rd October], the Care Quality Commission (CQC) reported that inspections of 30 NHS GP out-of-hours services found many examples of excellent practice but also identified variation in the quality of safety and care.

Commenting on these predominantly positive outcomes, Professor Steve Field, Chief Inspector of General Practice, said: ‘Out-of-hours services are often considered to be higher risk than those provided during the day by GP surgeries and we know that some have seriously failed people in the past. At the start of our inspections, I did not have high hopes about the quality of out-of-hours care. However, I am delighted that these inspections have shown that in most cases the care people receive out of hours is safe, effective, caring, responsive and well-led.

‘We saw lots of good practice and it’s important that these services learn from each other to improve their services. There are also some important lessons in here for all GP services to learn from, including those that only provide care during the day. This will help tackle the variation we saw and ensure that everyone receives a high quality service whatever time of day they need to access primary care."

With this in mind, we at DBG strongly urge you to read the report, which you can download at

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