Night or day, when the patient calls….
On Friday [3rd October], the Care Quality Commission (CQC) reported that inspections of 30 NHS GP out-of-hours services found many examples of excellent practice but also identified variation in the quality of safety and care.
Of course, out-of-hours care is not limited to medical practice; dentists are called upon too outside of normal working hours.
Commenting on the report’s findings, Professor Steve Field, Chief Inspector of General Practice, said: ‘We saw lots of good practice and it’s important that these services learn from each other to improve their services. There are also some important lessons in here for all … services to learn from, including those that only provide care during the day. This will help tackle the variation we saw and ensure that everyone receives a high quality service whatever time of day they need to access primary care.’
Overall, it was found that the majority of services were ‘safe, effective, responsive and well-led’. The report shares many examples of good practice, as well as highlighting some important lessons to be learned.
With this in mind, we at DBG strongly urge dentists to read the report, which you can download at http://www.cqc.org.uk/content/nhs-gp-out-hours-services-findings-first-comprehensive-inspections.
As always, if we can be of any help, please don’t hesitate to get in contact. We’re always delighted to hear from our members.