Terms and Conditions
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Terms and Conditions of Sale
1. These Terms and Conditions apply to the DBG (UK) Limited trading as Dental Buying Group and DBG Holdings Limited trading as Dental Supply House of Bostock Road, Winsford, Cheshire, CW7 3BD.
2. These terms and conditions shall apply to all goods and services supplied by the company whether these be despatched by the company or by the supplier directly to the customer.
3. The company reserves the right to use credit reference agencies.
4. Membership prices are only applicable to practices/customers holding a valid paid membership.
5. We reserve the right to alter or withdraw any of the goods or services at any time without prior notice.
6. Replacement files including: Radiation Protection, HSE and Membership folders that are requested will be charged at £25.00 per file.
7. Delivery dates specified by the company are approximate and failure to meet same shall not be the responsibility of the company.
8. The customer shall make all arrangements necessary to take delivery of goods whenever they are tended for delivery. Failure to accept same may result in additional carriage charges being levied on the customer.
9. The customer shall make all arrangements necessary for the preparation of installations of Capital Equipment whenever they are tended for installation. Failure to do so may result in additional installation charges being levied on the customer.
10. All equipment deliveries will incur a charge unless otherwise stated.
11. Goods cannot be returned to the company unless this return has been notified to the company within 14 days and a goods return number has been obtained.
12. Order shortages must be notified to the company within 3 working days.
13. Goods which are being returned to the company which are damaged or lost in transit will not be credited by the company as it is deemed to be the customers responsibility to ensure that the goods are returned (at their cost) adequately packaged, labelled and insured.
14. If a customer orders products in error or asks the company to obtain special products that the company would not normally stock and then wishes to return these to us a restocking charge of 15% will be made. No handling or delivery charges will be credited.
15. Pharmaceuticals cannot be returned to the company unless a product recall for that product has been issued or the reason for return is identified as an error on the part of the DSH. The DSH must be notified of pharmaceutical errors immediately and the goods returned to the DSH within 3 days of delivery to your practice.
16. The price to be paid by the customer shall be the sum/s shown on the company’s invoice/s. The company reserves the right to amend prices at any time in its absolute discretion and to correct errors and omissions.
17. Prices quoted are in pounds sterling and are exclusive of VAT and in some cases carriage.
18. The DSH have a minimum order value of £25.00 exclusive of VAT.
19. Goods despatched to the customer directly from a manufacturer may incur a carriage charge.
20. Unless specifically agreed by contract and in writing all goods must be paid for at the end of the month following month of invoice. Capital equipment i.e. Dental equipment, payment must be made within 14 days.
21. In the event that a customer fails to settle their account by the due date the company reserves the right to suspend all further orders and be entitled to charge interest at the rate of 2% per month on any outstanding monies owed.
22. Any bank charges incurred by the company in respect of dishonoured cheques etc will be payable by the customer. A minimum charge of £50.00 will be made for all cheques returned as a result of insufficient funds being available.
23. A charge of £2.50 will be made for the production of copy invoices/credit notes etc. which are more than 6 months old and/or are not readily available through the current financial computer systems package.
24. Title of goods supplied by the company to the customer shall only pass to the customer when payment in full has been made to the company. The customer agrees to repossession of the goods in questions should the customer fail to pay for the said goods.
25. Subject as expressly provided in these conditions the company will honour all manufacturers’ warranties that apply to those goods supplied by the company subject to the proper use of these goods by the customer. Where goods have been misused or improperly operated by the customer the company reserves the right to charge for any service visits associated with these goods.
26. Improper operation or use of products under warranty will void all warranties applying to the said products.
27. The company shall not in any event be liable for indirect or consequential loss or damage, being loss or damage which does not directly and naturally flow from the supply of goods or materials, including without limitation loss of profits, of use, overhead costs, collateral damage or of contracts arising out of the supply or failure of supply of goods and services by the company (other than liability for the death or personal injury resulting from the negligence of the company) and whether arising from breach of contract, negligence or for any other liability howsoever arising, whether by statute or otherwise.
28. In all other cases (being cases of direct and natural losses or damage) it is specifically provided and agreed that the compensation and damages payable shall not under any circumstances amount in aggregate to more than the contract price or the goods and or services forming the subject of the claim.
29. No liability for such direct losses shall attach to the company unless details of such losses be notified to the company in writing within 7 working days of the date of delivery of the good/service in question.
30. For the avoidance of doubt, nothing in this agreement shall confer on any third party any benefit or the right to enforce any term of this agreement.
31. These Terms and Conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the Laws of England
32. Prices quoted are subject to currency fluctuations therefore may alter
Specific to Hand Piece Repairs
33. Warranties are only effective when the DBG are allowed to fix obvious faults.
34. The DBG do not offer any warranty on the removal of blockages to the water/air systems.
35. Repairs carry the following warranty: Bearings 3 months, cartridge chuck mechanism 12 months.
36. All items are returned via courier services with insurance cover provided.
37. Warranty repairs will not be carried out if the warranty invoice is unpaid.
DBG (UK) Limited t/a DBG (Dental Buying Group) Registered No.5861491 VAT No. 511688839 DBG Holdings Limited t/a DSH (Dental Supply House) Registered No.4007140 VAT No. 625230668